I wish to dedicate this article on trust to Mary, a young woman living in the UK, who recently asked me some very good questions on trust and inspired me to write this.
I have been involved with addictions counseling for almost 30 years. One fact about addicts is that addicts lie. Rarely do addicts tell the truth to their spouses, girlfriends or boyfriends, their children, their families, their bosses or coworkers, to the world, to God, or even to themselves. After a while, addicts have told so many lies and mistruths that they don’t themselves even know what the truth is anymore.
Just about every addict I have met over the years has likely said something like, “Just trust me, I’m telling the truth. Please just give me another chance,”
The problem is that every addict has already been given 1001 chances by just about everyone who has ever trusted them. And those folks have all likely been left down, ripped off or abused in one way or another.
Part of the problem is that we don’t call the addicts in our lives to any sense of responsibility. Most addicts gravitate to an over-functioning codependent who enables the very worst of the worst behavior of the addict, and by over functioning and being overly responsible that codependent is unknowingly doing everything possible to keep that addict on the road to denial and self-destruction.
Unfortunately, because addiction is just one manifestation of human sin, and since every person who lives on this earth is a sinner (cf. 1John 1), the lies and dishonesty engaged in by addicts are not much different than the lies and dishonesty engaged in by just about everybody else as well.
And so, the truth is that most people I meet have trust problems of some sort with somebody. And sometimes those trust issues are pretty big ones, like an extra-marital affair.
Now why is it that I tend to hear the same kind of thing in these cases that I hear from addicts: “Just trust me, I’m telling the truth. Please just give me another chance.”
Sometimes, people who have gone out of their way to violate trust–or even complete strangers–have the audacity to act like they are insulted if someone doesn’t just GIVE THEM their trust. Now THAT is really arrogant. And anyone who would trust someone who has proven themselves to be untrustworthy, or who would be willing to trust a complete stranger in this sometimes very dangerous world is not only being really silly and naive–that person is also being downright irresponsible.
I have joked on occasion that I’ve come to the conclusion that Samson was the stupidest man in the Bible (Judges 14-16). You see, Samson had a recurrent relational problem which drew him to be attracted to women whom he could not trust. He was a very strong guy, but this was his “fatal flaw” so to speak.
In the end, the same woman lied to Samson and betrayed him a number of times the exact same way. And yet did Samson ever learn his lesson? Nope, he always fell for her phony lies, deceptions and tears. She would say, “Samson, if you really loved me you would tell me the truth about how a big strong guy like you can be effectively weakened, bound and subdued by his enemies.”
Well, against his better judgment, Samson eventually told his lovely Delilah the truth and he was captured by his enemies and they gouged his eyes out and made him a slave.
Not a pretty thought! Unfortunately, Samson was no more stupid than the rest of us. Many of us get into these same kinds of relational patterns too.
We meet someone, they seem nice, we don’t hold to our own relational boundaries very well, and we have wishful thinking that things will somehow work out better this time than they did the previous 1001 times.
You know, it is said that “You fool me once, shame on you; you fool me twice, shame on me.” There is a lot of truth in that statement. And there is no reason that Christians have to be as naive and “stupid” when dealing with potentially dangerous situations and untrustworthy people.
Before I went to seminary I used to work as an addictions counselor with lots of “street people” type alcoholics and drug addicts. Listening to the their discussions with each other and the jokes they made, it was clear that just as circus owner P.T. Barnum once said, “There is a sucker born every minute” most addicts apparently think there is a pastor born every minute. I used to hear these guys laugh and joke about what really stupid stories they could tell Christian people, especially the clergy, and get all kinds of money from them to buy drugs and alcohol.
It is often said, “What would Jesus do?” Unfortunately, even though it may feel good at the time, enabling an addict to die in his or her addiction is NOT exactly what Jesus would do. This is also true about the lies of other untrustworthy people too.
In the scriptures we are presented with a very clear picture of Jesus who understood when he was “being tested” and Jesus always responded so wisely to his opponents that they were either amazed by or angered by the craftiness of Jesus’ ways of dealing with dishonesty. Jesus was obviously well aware of the social and political dynamics around him, knew very well when and where he was going to be arrested as well as the fact that he would be betrayed, denied and abandoned by the very people who claimed to love him. Jesus made a conscious choice to suffer and die on the cross not because he was a naive “chump” or “stupid.” Rather, he chose to die on the cross because he wanted to free everyone who believes in him from our sins!
As Christians living in a sinful world we need not be naive about that people are sinners and will lie, distort the truth and mislead us much of the time. Jesus does not expect his followers to be naive “chumps” or “stupid.”
Instead, in his parables be commends even somewhat dishonest servants because of their wisdom (Luke 16:1-8) and others because of their wise investments and use of their talents (Matthew 25:14-30), and instructs us directly, “I am sending you out like sheep among wolves. Therefore be as shrewd as snakes and as innocent as doves (Matthew 10:16).
For this reason there are a number of key points that need to be considered about trust: Trust is a rational as well as an emotional act. When we trust someone we emotionally expose our vulnerabilities to other people, believing they will not take advantage of our openness and vulnerability.
When we trust someone, we need to rationally assess the probabilities of gain and loss, calculating expected utility based on hard performance and historical data. On the basis of this data, we must be able to conclude that the person in question will behave in a predictable manner.
In practice, trust is a bit of both. I trust you because I have experienced your trustworthiness and because we are willing to take a calculated risk on the basis of faith, hope and love.
We typically feel trust in some relationships. Emotions associated with trust include companionship, friendship, love, agreement, relaxation, comfort. At other times, we also have fearful misgivings in our hearts about someone because we just have that dreadful feeling that we can’t trust that person. We need to listen to these emotional signals when we receive clear indications that something just doesn’t seem right.
There are a number of different ways in which we define trust.
A. Trust means being able to predict what other people will do and what situations will occur. If we can surround ourselves with people we trust, then we can create a safe present environment and an even better future.
People normally make forecasts about their future. We develop internal models about how to make rational decisions in particular situations. These worldviews are based both on our experiences and what others tell us, and then we use these parameters to make an informed guess about what will happen next. This allows us to spot and prepare for threats and also make plans to achieve our longer-term goals.
The greatest unpredictability is at 50%; a reliable enemy can be preferable to an unpredictable friend, as at least we know where we are with them. It really hurts, for example when our spouse, a family member or good friend betrays us or lets us down regarding something really important to us.
B. Trust means making an exchange with someone when you do not have full knowledge about them, their intent and the things they are offering to you.
Most of what we do with other people is based around some level of exchange. This is the basis for all business as well as personal relationships. In its simplest form it involves the exchange of goods: I will swap you two sheep for one cow. It is relatively easy to calculate the value in such material bargaining. Things get more complicated when less tangible forces come into play. A parent exchanges attention for love. A company exchanges not only pay but good working conditions for the intellectual and manual efforts of its workforce. A man and a woman fall in love.
Value exchange works because we each value different things differently. If I have a whole flock of sheep but no milk, then I can do business with a person who has a herd of cows but no clothes. This principle of reciprocity is what binds societies together. When we buy a car, don’t want to be sold a lemon which the salesman knows to be ready for the hunk yard. When we get advice in business, we want it to be based on facts, not wild opinions.
Rellational reciprocity breaks down, however, when one party in the relationship becomes much more committed to or dependent on the relationship that the other. The overt inequality in level of commitment gives the less committed party tremendous power in being able to control and manipulate the relationship. For example, if a patron at an antique “flea market” accidentially to a companion that she “must have” a particuliar antique chair for her livingroom within earshot of the seller just before inquiring about the price of the item, she would likely find a much higher price than if she feined relative indifference about the item. One typically can get a better price at a flea market if the seller truly wants to move the item and the potential buyer is willing to walk away if the item is over-priced. It is likely that one will pay far more for the same item if the seller is indifferent about the sale and the potential buyer is willing to pay far more than the item is really worth. Value exchange works in such a situation because it is likely that the seller is willing to sell the item at a fair price and a potential buyer is willing to purchase the item at a fair price. Consequently, there is an implied balance to the relationship which likely results in a similiar level of cost and reward for both parties to the relationship.
It is not inappropriate to take these same commercial principles into the realm of interpersonal human relationships. Clifford Sager was a marriage and family therapist who wrote a number of very helpful books on the subject of overt and covert marital contracts. Sager pointed out that every interpersonal relationship involves and implied cotract. A marital contract may look something like the undersstanding that, “When we get married I promise to love you and our children, remain sexually faithful, and work hard to provide the financial resources necessary for us to purchase a home, several automobiles, vacation yearly, save for the future and raise our children; Meanwhile, you will also love me and the children, likewise remain sexually faithful, work part-time, but take a more active role at home and with the children.”
However, family therapists have also noted inequalities in relational commitments which significantly impact the overall dynamics of the relationship. When two people form a relationship or marry, they begin to move towards one another with the expectation of closeness. The emotionality or intensity that accompanies this process, however, may result in fusion followed by a desperate need for space or distance. This has been termed the pursuer-distancer interaction,
C. Trust means giving something now with an expectation that it will be repaid, possibly in some unspecified way at some unspecified time in the future.
Fair exchange is not only about an immediate swapping of cows and sheep or hugs and kisses. What makes companies and societies really work is that something is given now, but the return is often paid back some time in the future. The advantage of this is that we can create a more flexible environment, where you can get what you need when you need it, rather than having to save up for it. Trust now becomes particularly important, because otherwise we are apparently giving something for nothing. The delay that has been added to the reciprocal arrangement adds a higher level of uncertainty which then needs to be mitigated through trust.
The “golden rule” is a simple formula for creating trust. Jesus taught, “Do unto others as you would have them do unto you” (Luke 6:31). This principle for living sets up the dynamic for our giving something now with the hope of getting something back at some specified or unspecified time in indeterminate future.
D. Trust in value exchange occurs when we do not know fully whether what we are going to receive is what we expect to receive.
When we trust other individuals, we may not only be giving them something in hope of getting something else back in the future, we may also be exposing ourselves in a way that they can take advantage of our vulnerabilities. If I buy a car from you and I do not know a good price, you can lie to me so you get a better bargain. If I tell you in confidence about the problems I am having with work, you could use this to further your own career at my expense.
Although the threat of retribution or projected feelings of guilt can counteract your temptation to abuse my exposed vulnerabilities, if you succumb I still get hurt and may still end up with the shorter stick. For our transaction to complete successfully, I must be able to trust that such agonies will not come to pass.
So it is expected that there will be some reasonable expectation that something will help insure our expected outcome. I have often had discussions with the codependent spouse of an addict who says that addict has now made the 1002nd promise to stop using drugs or alcohol. Far too often they express their naïve and forlorne hope that THIS TIME they can actually believe that their addict is finally telling the truth. In such situations I am often quick to do a reality check: Has your addicted spouse made a genuine commitment to go to an inpatient drug and alcohol rehabilitation center, enter outpatient counseling, attend Twelve-Step meetings (like Alcoholics Anonymous [AA] or Narcotics Anonymous [NA]), get more involved with church, make some non-addicted friends or even to stop going out to the bar every night after work? Well, unfortunately the answer is usually a clear and unequivocal “NO!” which means, of course, that absolutely nothing has changed. For the addict, it is business as usual, and this is just another lie.
Some time ago I ran out of gasoline simply because I was not paying attention to my gasoline gage and it was very low to begin with. I was in a rush to get somewhere and forgot to stop at the gasoline station for gas.
Well, I got my stalled car over to the side of the road, put the emergency flashers on, and set out on foot for the closest gasoline station I could think of. It was a not summer day and I had to walk several miles. When I finally arrived at the station I purchased a five gallon gas can and filled it up.
Then I looked back at the way I came. It dreaded the thought of going on that long hot walk with that five gallon can of gas, so the thought then occured to me that maybe someone might be willing to give me a ride.
Immediately, I pulled out all my various forms of identification from my wallet as well as one of my business cards. I realized that, even in this day and age when people are worried about strangers, criminals, car jackings and all that, that I might be able to convince someone that I was someone who was worth it for them to take a risk.
The very first person I saw was a professionally dressed young man with a pick up truck. I explained to him that I was a psychologist and pastor and he immediately agreed to give me a ride. It turns out that he was from Iowa and was a medical doctor doing his residency at Lehigh Valley Hospital. I was so appreciative of his help.
What disturbs me is that the people I can’t trust typically have no interest in proving their character to me. Instead, they get defensive and act insulted that I asked for some verification about themselves, and then they attack and try to manipulate me with guilt and shame when I don’t immediately grant their request. That is a good indicator that they can’t be trusted.
Some of my favorite slogans are the following:
1. Insanity is doing the same thing over and over again bur expecting results.
2. We teach people how to treat us.
3. There are no victims, only volunteers.
4. The word “NO” is a complete sentence.
5. Honest people can be “transparent” because they have nothing to hide.
6. Trust cannot be given; it must be earned.
From the latter comes a simple three step process for establishing or rebuilding trust:
1. You say what you are going to do.
2. You do what you said you were going to do.
3. You repeat steps one and two.
Typically, we put up with a whole lot of things from people that we should never have to put up with. Despite our rationalizations and intellectualizations about why we are willing to do this, it ultimately comes down to our own insecurities and lack of faith in God. We are willing to live with addicts and adulterers and just plain dishonest people because we are afraid to put our foot doen and say, “Enough is enough.”
What would Jesus do? Jesus knew how to set relational boundaries. What about you?
The Rev. Dr. Chrstopher Hershman
December 1, 2007